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    Privacy Policy

    Please read this privacy policy carefully before accessing or using the website. By accessing or using the website, you agree to be bound by the conditions mentioned herein, as well as all terms incorporated by reference. Do not use the website if you do not agree to all of these terms.


    Content & Purpose

    This privacy policy ("Privacy Policy") governs your use of, an internet-based portal, and Lucky Medicos, a mobile application, both of which are owned and operated by Lucky Medicos, a company duly incorporated under the Companies Act, 2013 (hereinafter referred to as "Lucky Medicos" or "We" or "Our" or "Us" or "Company"). The term "website" refers to both the domain name and the mobile application. This Privacy Policy also applies to the Company's employees and consultants.

     The Website serves as a platform for purchasing pharmaceutical items for sale (hereinafter referred to as "Services"). The Services would be made available to individual people who have agreed to become buyers on the Website after obtaining proper registration, as determined by Lucky Medicos from time to time (referred to as "You" or "Your" or "Yourself" or "User," which terms shall also include individuals who are accessing the Website merely as visitors), as well as the Company's employees and consultants.The Services are provided to Users in a variety of ways, including the distribution of discount coupons and vouchers that can be redeemed for a variety of goods and services.

    We've put in place reasonable security standards and procedures that are appropriate for the information assets we're safeguarding and the nature of our organisation. While we do our best to provide security that meets industry standards, we cannot guarantee or promise the complete security of all information provided to us by you due to the inherent vulnerabilities of the internet.

    Lucky Medicos will be necessary to collect and host some data and information from Users in order to provide the Services and for other purposes mentioned in this Privacy Policy.

    This Privacy Policy applies to all Users / Sellers that use the Website.

    Lucky Medicos is committed to safeguarding the privacy of its users' personal information and takes all reasonable steps to ensure that the information is kept private. This Privacy Policy was created to assist you in understanding the following:

    Lucky Medicos collects the following types of Personal Information (including Sensitive Personal Data or Information) from its Users:

    Lucky Medicos' objective for collecting, using, and disclosing such Personal Information;

    Lucky Medicos' method of disclosing such information, as well as to whom it will be disclosed;

    How Lucky Medicos will protect the Personal Information obtained from Users, including Sensitive Personal Data or Information; and

    How Users can have access to and/or change their Personal Data.

    This Privacy Policy applies to all Users / Sellers that use the Website. As a result, approval of this Privacy policy is a requirement of each User's use of and access to the Website, as well as the other services provided by Lucky Medicos to Users. Before providing any Sensitive Personal Data or Information to Lucky Medicos, any User must read and understand the restrictions set out below, failing which they must exit the Website immediately.

    The (Indian) Information Technology Act, 2000, and the rules, regulations, guidelines, and clarifications promulgated thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, are the basis for this Privacy Policy.


    What exactly is the private data?

    "Personal Information" refers to any data about a living person that, when combined with other data held by Lucky Medicos, can be used to identify that individual.

    Personal Information of any individual relating to password; financial information such as bank account, credit card, debit card, or other payment instrument details; physical, physiological, and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by Lucky Medicos for processing is referred to as "sensitive personal data or information."

    Any data or information on an individual that is openly available or accessible in the public domain, or that is provided under the Right to Information Act, 2005, or any other law, does not qualify as Sensitive Personal Data or Information.


    Lucky Medicos collects the following types of personal information: A User may have limited access to the Website and use some of the Services provided by Lucky Medicos without registering an account. Unregistered Users get access to certain of the Website's information and data. A User may be needed to register an account on our Website in order to have access to all of the services and advantages available on our Website. Lucky Medicos may collect the following types of Personal Information from Users (hence collectively referred to as "Users") as part of the registration process.


    User ID;

    Email address;

    Address (including country and ZIP/postal code);



    Phone Number;

    Password chosen by the User;

    Information from a valid bank account; and any other information that the User may offer.

    Users may be asked to upload copies of their prescriptions to the Website and/or e-mail them to Lucky Medicos in order to use the Services, and the prescriptions will be held and shared by Lucky Medicos solely in the way indicated in the Terms of Use.

    The term “User Information” shall also include any such prescriptions uploaded or otherwise provided by Users.

    Lucky Medicos may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.

    Internet use: Lucky Medicos may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's ISP. For the purpose of administering Services, Lucky Medicos may maintain records of telephone conversations received and made for the purpose of making questions, orders, or other purposes.

    Lucky Medicos and its service providers employ temporary cookies to store data (that is not Sensitive Personal Data or Information) that is used for Website technical administration, research and development, and User administration by Lucky Medicos and its service providers.

    The Website may allow users to communicate with other users or to publish information that may be accessed by others, with the possibility that other users will gather that information. Lucky Medicos explicitly disclaims all responsibility for any abuse of information made available in this manner by visitors.

    Children's Personal Information is not willfully collected by Lucky Medicos.

    Lucky Medicos may include further optional requests for information from the User in the future, such as through user surveys, to assist Lucky Medicos in customising the Website to give tailored information to the User and for other reasons as described below. In the course of Lucky Medicos contests, such information may be gathered as well. Any extra Personal Information will be handled in compliance with this Privacy Policy as well.


    Lucky Medicos may use your information for the following purposes: 

    Lucky Medicos will maintain User Information just as long as it is required to offer Services to the Users. Lucky Medicos may use the information it receives from you for a variety of commercial and/or regulatory objectives, including the following:

    User registration on the Website; processing of the User's orders / requests and provision of Services (including safe Services);

    Effectively completing transactions with users and invoicing for products/services offered;

    Technical management and website customisation; ensuring that website material is delivered to users in an appropriate manner;

    The User will receive tailored information and targeted adverts.

    Improvements to the Website's services, features, and functioning;

    User administration (includes performing user surveys) and research and development

    Lucky Medicos may use non-personally identifiable information in an aggregated or non-personally identifiable form for internal research, statistical analysis, and business intelligence purposes, including determining the number of visitors and transactional details, and Lucky Medicos may sell or otherwise transfer such research, statistical, or intelligraphic information.Responding to requests, inquiries, complaints, or disputes, as well as other customer service-related operations, such as those deriving from Users' requests for Services and all other general administrative and business objectives;

    In the event that the User participates in one of Lucky Medicos' competitions, the User Information may be utilised for prize fulfilment and other components of the contest or similar offering;

    Notify users of any changes to our Services, this Privacy Policy, or the Terms of Service;

    Verifying Users' identities and conducting fraud checks; and investigating, enforcing, resolving disputes, and implementing our Terms of Use and Privacy Policy, either directly or through third-party service providers.


    Disclosure and transfer of your personal information: For the reasons described in this Privacy Policy and the Terms of Use, Lucky Medicos may need to disclose/ transfer User's Personal Information to the following third parties:

    To Sellers and other service providers chosen by Lucky Medicos for the purpose of performing contracted services on Lucky Medicos' behalf.

    However, certain contractors who provide services on the Website, such as providers of online communications services, shall have rights to use and disclose Personal Information gathered in connection with the provision of these services in accordance with their respective privacy policies.

    To our Indian or foreign affiliates who may use and share your information for the same purposes as us.

    To government institutions/authorities to the extent required a) by applicable laws, rules, and regulations, and/or orders of any relevant judicial or quasi-judicial authority; b) to protect and defend Lucky Medicos's rights or property; c) to combat fraud and credit risk; d) to enforce Lucky Medicos's Terms of Use (of which this Privacy Policy is also a part); or e) when Lucky Medicos, in its sole discretion, deems it necessary

    If otherwise needed by an order under any current legislation, including in response to government agency inquiries for the purpose of verifying identification, or for the prevention, detection, investigation, prosecution, and punishment of offences, including cyber events.

    In the event that the User participates in one of Lucky Medicos' competitions, the concerned User's information may be provided to third parties to the amount necessary for prize fulfilment and other components of the contest or similar offering.

    All User Information is only available to Lucky Medicos staff and data processors on a need-to-know basis.

    Employees and data processors of Lucky Medicos who have access to or are involved in the processing of User Information are required to keep it secret.

    To deliver adverts to Users, non-personally identifiable information may be shared with third-party ad servers, ad agencies, technology providers, and research organisations. Lucky Medicos may also share aggregate results (not particular information) based on information pertaining to the User's internet use with prospective investors, strategic partners, sponsors, and others in order to aid Lucky Medicos's company growth.

    As part of a restructuring or sale of the assets or operations of a Lucky Medicos corporate division or company, Lucky Medicos may also disclose or transfer User Information to another third party. Any third party to which Lucky Medicos transfers or sells its assets will have the right to use the Personal Information and/or other information provided by a User.

    Information retention: Lucky Medicos keeps all of the information collected/stored under this Privacy Policy and Terms of Use in electronic form on its own equipment and those of its employees. From time to time, User Information may be translated into a physical form. Lucky Medicos will keep all User Information secret and will only use/disclose it as described in the Privacy Policy and Terms of Use, regardless of how it is stored.

    The Website's functionality includes supporting Sellers in maintaining and organising such information in order to facilitate product sales and purchases. As a result, Lucky Medicos may save and send all such records to the authorised authorities, as well as to Sellers who request such information.

    The Website is also intended to make it easier for users to find information on pharmaceutical items. As a result, Lucky Medicos may keep and send all such records to the appropriate Users.

    Lucky Medicos will also make sure that User Information is only maintained for as long as is necessary for the reasons for which it was obtained or as required by law.

    Links to third-party advertisements: The Website may contain links to third-party advertisements, websites, or electronic communication services (collectively, "Third Party Links") that are operated by third parties and are not controlled by, affiliated with, or associated with Lucky Medicos unless expressly stated on the Website.

    If you use any of these Third Party Links, we recommend that you read the website's privacy statement. Third Party Links' rules and practises are not within our control.

    Lucky Medicos uses reasonable security practises and procedures, such as technical, operational, managerial, and physical security control measures, as prescribed by applicable Indian laws, to protect the Personal Information in its possession from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.

    Lucky Medicos takes reasonable precautions to guarantee that third parties to whom the Users' Sensitive Personal Data or Information may be transmitted follow appropriate security policies and procedures.

     You agree that Lucky Medicos is not liable for any intercepted information provided over the internet, and you agree to hold us harmless from any and all claims originating from or connected to the illegal use of intercepted information.

    User rights in respect to Lucky Medicos' collection of personal information:

    All information given by a User to Lucky Medicos, including Sensitive Personal Data or Information, is provided on a voluntary basis. Users have the right to withdraw their consent at any time, subject to the rules of this Privacy Policy and the Terms of Use; however, withdrawal of consent will not be retroactive.

    Users can view, alter, update, and delete Personal Information that they have willingly supplied to Lucky Medicos and that Lucky Medicos has collected in line with this Privacy Policy and Terms of Use. If the User changes his or her information, Lucky Medicos may preserve a duplicate of the information that the User initially gave to Lucky Medicos in its archives for the User described herein. If a User wishes to update or rectify his or her Personal Information, he or she may do so by emailing Lucky Medicos at and describing the change(s) for updating Lucky Medicos' records.

    If a User has inadvertently browsed any other pages of this Website prior to reading the Privacy Policy and Terms of Use and does not agree with the manner in which such information is obtained, stored, or used, simply closing this browser application should clear all temporary cookies installed by Lucky Medicos. However, all visitors are recommended to utilise their browsers' "clear cookies" capability to assure such clearing/ deletion, since Lucky Medicos cannot guarantee, forecast, or provide for the behaviour of all visitors' equipment.If a User has inadvertently submitted Personal Information to Lucky Medicos prior to reading the Privacy Policy and Terms of Use, and such User does not agree with the manner in which such information is collected, stored, or used, such User can ask Lucky Medicos whether it is keeping Personal Information about such User by sending an email to care@Lucky containing the required rectification, and every User is also entitled to require Lucky Medicos to correct such information.Lucky Medicos retains the right to cease the services for which the above mentioned information was requested if the User fails to submit his or her information or consent for the use of Personal Information, or later withdraws his or her consent for the use of the Personal Information thus obtained.


    Additional user information:Lucky Medicos has no control over the sites that appear as search results or links from its Services. These other sites may set their own cookies or other files on the Users' computers, collect data, or request Personal Information from them, for which Lucky Medicos is not responsible. As a result, Lucky Medicos makes no representations as to such third parties' privacy practises or policies, or the terms of use of such websites, nor does it guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites

    Lucky Medicos recommends that the User read the website's privacy policy.

    Lucky Medicos will not be held liable for the accuracy of any Personal Information, Sensitive Personal Data, or Information provided by the User to Lucky Medicos or any Seller. 

    If a User provides any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or Lucky Medicos has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Lucky Medicos reserves the right to suspend or terminate the User's account.

    Acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, and other occurrences outside the reasonable control of Lucky Medicos are all examples of events that are beyond the reasonable control of Lucky Medicos.

    The User is responsible for keeping his or her account access credentials and password secure. The User shall be responsible for all uses of the User's account and password, whether or not authorised by the User.

    Any real or suspected unauthorised use of the User's account or password must be promptly reported to Lucky Medicos.

    Users will be contacted by Lucky Medicos by email, notifications placed on the Website, or other means provided through the Service, such as SMS and other forms of messaging. Users can contact Lucky Medicos by sending an email to care@Lucky with the requested correction.

    Changes to the privacy policy: 

    Lucky Medicos has the right to make changes to this Privacy Policy at any time, with or without notice. Lucky Medicos will post a notice on the Website or send Users an email if there are major changes in the way it treats Users' Personal Information. If a User uses the Service after receiving notice of changes in the form of an email or a posting on the Website, that User expresses his or her approval to the new practises.Complaints and grievance redress: Lucky Medicos responds to all Users' concerns and grievances about the timely processing of information. Lucky Medicos has assigned Mr. Suninder Singh as the grievance officer, who would resolve the Users' problems as quickly as possible, but no later than two month from the date of receipt of the grievance, and who may be reached at:

    Sending a letter marked to the attention of “Grievance Officer, Lucky Medicos to Booth no.9,10,19,20-I block Market,Sarabha nagar, Ludhiana, Punjab, Pin Code-141001

    ”, or

    Sending an email to

    Contact us

    You may contact us with any questions relating to this Privacy Policy by submitting your request here or by postal mail at:

    Registered Address:

    Booth no.9,10,19,20-I block Market,Sarabha nagar, Ludhiana, Punjab

    Pin Code-141001

    The User agrees to the terms of this Privacy Policy by visiting this website and clicking the "I accept" button. By giving his or her data/information to the Company, the visitor is granting consent for the data/information to be processed in the way described in this Privacy Policy.